Meet Silver. Forty-four, divorced and living alone. His once celebrated music career is now a faded memory and his ex-wife is about to marry another man. The only good thing in Silver's life is his Princeton-bound teenage daughter, Casey - and she would probably say the exact opposite about him. So in Silver's opinion, things could be going better . . . a lot better. Then Casey drops a bombshell: she's pregnant.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...