In war, great commanders lead soldiers into hell to do the impossible. They were called Easy Company--but their mission was never easy. Immortalized as the Band of Brothers, they suffered huge casualties while liberating Europe in an unparalleled record of bravery under fire. Dick Winters led them through the Battle of the Bulge, the attack on Foy--where Easy Company reached its breaking point--and finally into Germany, by which time each member had been wounded.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...