Georgie Sinclair’s husband has walked out and work is getting her down. So when she spots Mrs Shapiro, an eccentric old neighbour, rummaging through her skip in the middle of the night, it’s just the distraction she needs. And although they mistrust each other at first, a firm friendship is formed. Then Mrs Shapiro is admitted to...
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...