When a freak accident kills a driver on the remote roads outside Duluth, Jonathan Stride is disturbed to discover that the victim appears to be a ''ghost,'' with a false identity and no evidence to suggest who he really was. What's worse, the man has a gun locked in the trunk -- and it has recently been fired.
Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it...
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